Last updated: October 2026
Medijoy Global ("we") values your privacy. This policy explains how we collect, use, store, and protect your personal information.
When you book a consultation, we collect your name, phone number, email address and a description of your medical needs. This information is used only to match you with the most suitable medical plan.
Your personal information is used only for medical consultation matching, travel arrangement coordination and follow-up services. We will not use it for any other purpose without your explicit consent.
We use 256-bit SSL/TLS encrypted transmission and store all data on secure servers. Access is strictly limited to the medical consultant team serving you directly.
We share necessary medical information with partner medical institutions only with your explicit authorisation, or where disclosure is required by law.
Because we provide cross-border medical services, your personal information may be transferred to the countries or regions where our partner hospitals are located outside China.
We retain your personal information for as long as we are providing services to you, after which it will be securely deleted or anonymised.
You may access, correct or delete your personal information at any time. To exercise these rights, please contact us using the details below.
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See ourPrivacy Policy for details.